Passive obsessive. The Intelligence Brief – Issue 55
Want to know a simple way to make a surprisingly powerful impact in the lives of your customers? Send them hand-written thank you cards via old-school paper mail. (As in, the post office. Remember that place you used to go to 25 years ago before the internet happened?) Here’s the good folks at my favorite customer support software company, Help Scout, with a sharp post on how to crank your thank you card game to 100.
Everyone struggles when building a business. Keep going. You got this.
Everyone struggles with building and running a business. Everyone. Including me. It’s not just beginners either, or people in their first year, or second year, or third. Here’s the deal: Struggling is appropriate and normal for the stage you’re at, no matter...
Rainmaker Review
Rainmaker Platform Review In this post, I’ll pull out all the stops and attempt to give you one of the most useful Rainmaker reviews around. If you’re trying to decide whether or not to use it for your business, you’re in the right place. Before we get started, you...