Passive obsessive. The Intelligence Brief – Issue 55
Want to know a simple way to make a surprisingly powerful impact in the lives of your customers? Send them hand-written thank you cards via old-school paper mail. (As in, the post office. Remember that place you used to go to 25 years ago before the internet happened?) Here’s the good folks at my favorite customer support software company, Help Scout, with a sharp post on how to crank your thank you card game to 100.